Single
One single bed, the tightest floor plan in the building. Efficient for one person and a single night.
Note 01
When the door opens
The lobby never closes; the room does. That 2:00 to 3:00 PM window is simply the hour by which housekeeping has finished turning over the last of your category. Arrive with a photo ID matching the reservation, the confirmation, and a card the desk can place a hold on.
Nothing stops you turning up at nine in the morning. If no room is ready, hand the bags to reception and go and do something else — storage is free and offered as a matter of course.
Pack in reach
- Government photo ID
- Booking reference or email
- Card that accepts a hold
- Written record of any request
Note 02
When it shuts
Rooms are due back at 11:00 AM or noon. An extra hour or two is regularly waived when the hotel is not full, and the timing of the request decides the answer: ask the night before, when tomorrow's occupancy is already known, not at five to eleven in the morning.
Giving the key back does not put your luggage on the pavement. Storage restarts immediately, so a night flight and a midday deadline sit together without any trouble.
Last sweep
- Safe, bathroom hook, door back
- Read the bill before signing
- Hand back every key card
- Ask when the hold is released
Note 03
House rules
| Rule | What it actually means |
|---|---|
| Quiet hours | Roughly 10 PM to 7 AM. A corridor carries conversation much further than the room implies, so late calls belong in the lobby. |
| No smoking | The single most expensive rule to break. Smoking or vaping in a non-smoking room triggers a flat deep-clean fee with no discussion. |
| Occupancy | Every room carries a stated maximum. An extra guest is generally fine for a supplement, but declare it at booking rather than at the desk. |
| Pets | Only where the property permits it — normally on nominated floors and for a nightly fee. Confirm before you travel, not on arrival. |
| Safety | Read the escape card on the door once, keep the corridor clear of suitcases, and never hang anything from a smoke detector. |
| Extras | Minibar, parking, restaurant and laundry all post to the room and settle at departure instead of at the point of purchase. |
Note 04
Room types decoded
Double
One larger shared bed. Hotels hold more of these than anything else, so it is the last category to sell out.
Twin
Two separate single beds — often filed under the same listing as a double, so check which one you hold.
Deluxe
More space, a higher floor or a better view. The word covers all three, so ask which one you are paying for.
Suite
A bedroom with a separate sitting area attached. Earns its price when the room has to serve as a workspace.
Family
Sized for three to five. The question that matters: is the extra sleeper a real bed or a fold-out mattress?
Note 05
Before you pay
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Compare totals Taxes, city levies, resort fees and parking can move the final figure by a fifth.
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Find the cut-off Write down the date, hour and time zone at which free cancellation stops.
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Nail the beds Twin and double often share a listing. Get the answer in an email you can show.
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Check direct The hotel's own site frequently prices lower and is easier to amend afterwards.
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Attach requests High floor, quiet aspect, a cot, an accessible bathroom, a very late arrival.
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Keep it offline A screenshot of the reference and street address outlives a dead connection.
Note 06
Asked constantly
Will they let me in early?
Only when a cleaned room in your category is already empty. That makes it a favour, not an entitlement — raise it at booking and again on arrival morning.
Do I have to show ID?
Almost without exception. The desk checks a government photo ID against the reservation name before any key is handed over.
What is that block on my card?
An authorisation, not a payment. It covers possible extras such as parking or room service and it lifts after departure, though the bank may take days.
Is leaving late free?
An hour or two usually is, particularly midweek. Beyond that expect a charge — although bag storage after departure remains free.